The SOC Lead is a hands-on operational role with team oversight responsibilities. As a player-coach, the SOC Lead works alongside SOC Operators during shift operations - monitoring, responding to, and escalating security incidents - while also providing day-to-day guidance, coaching, and light management of the team. This role is suited for an experienced SOC professional who is ready to step up into a lead position without moving fully away from frontline operations.
Responsibilities:
1. Frontline Operations
. Perform monitoring, response, and escalation for security incidents across Singapore, including campus ACS alarms and CCTV systems.
. Act as a senior point of contact for staff, travellers, and agencies during security incidents.
. Execute event protection monitoring and movement tracking coordinate emergency evacuations as required.
. Investigate, document, and close incidents in accordance with SOPs and KOPs.
. Report missing, damaged, or non-operational e...