DUTIES AND RESPONSIBILITIES

• Serve as the initial point of contact for all issues related to the tools of Security Engineering and other technologies.
• Perform real-time monitoring of availability and operations of security tools and technologies.
• Review and understand technical and operational documentation.
• Review and approve firewall requests.
• Track operational aspects of security monitoring equipment and software, scheduled tasks, reporting, alerting, and other key aspects of security tools' health.
• Report observed issues or outages using the standard ticketing system.
• Perform initial troubleshooting, symptom documentation and initial issue isolation.
• Implement changes that are within the scope of L1.
• Escalate issues to next level support, vendor or leadership.
• Triage issues coming from chat, call, emails and tickets (incident, request).
• Attend meetings and escala...