Join D2L as a Senior Account Manager, specializing in Higher Education. Drive customer success strategies and enhance retention for transformative educational experiences.
In this role, you will manage the full lifecycle of key accounts, focusing on renewals, revenue expansion, and strategic alignment with client goals. Your role is crucial for maintaining strong executive relationships, facilitating engagement at all levels, and leading business reviews to demonstrate success metrics. Your expertise will directly impact customer satisfaction and organizational growth.
Key Responsibilities:
• Own end-to-end renewal strategies for key accounts
• Identify and realize expansion opportunities
• Foster relationships with key client stakeholders
• Facilitate structured QBRs to ensure strategic alignment
• Accurately forecast and mitigate churn risks
Requirements:
• Over 5 years of SaaS account management experience
• Proven skills in relationship management and ...