Job Title:
Senior Account Manager
Team:
Commercial
Reports to:
Regional Sales/Managing Director
The Account Manager is responsible for the commercial relationship with existing clients in their allocated book. They are responsible for ensuring the successful continuation of that relationship – driving client satisfaction, growth, price increases and ensuring customer retention.
In addition to commercial responsibilities the role requires the delivery of customer success responsibilities (subject to book size & overall regional growth). In this case the position holder will be expected to deliver the overall customer journey: from onboarding process, training, act as the initial point of contact for clients, support ongoing engagement, and act as the internal voice of the customer.
The individual will work closely with New Sales, Research, Product, and Operations teams to deliver value at every stage of the client journey.
Key Responsibilities Commercial Relat...