Role Overview

Senior AI Conversational Designer – design the end‑to‑end journey of a service to enable a user to complete their goals across digital and offline channels within Barclays.

Key Responsibilities

• Create design assets to drive business outcomes, including service blueprinting, customer journey mapping, and service prototyping.
• Design intuitive and user‑friendly interfaces for Barclays’ digital banking platforms and applications.
• Maintain visually appealing, consistent user interfaces that align with the bank’s brand identity and design guidelines.
• Produce wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
• Ensure compliance with accessibility standards and guidelines to provide an inclusive experience for all users.
• Monitor industry trends, design best practices, and emerging technologies to continuously improve design quality and in...