Role name: Senior AI Engineer - Spanish
Work site: Charlotte, NC - onsite

Job Description:
Important: Must-have: Native Spanish speaker (required)

Experience: Years in AI / ML . Must have Pre LLM era experience.
Team: IVR & Conversational AI
Organization: Charter Communications
Skills: Python, NLP, and LLM experience


Role Overview

Charter Communications is looking for a senior AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.

Key Responsibilities

Architect and develop AI-driven IVR and conversational systems using Python
Build English-Spanish translation systems.
Perform data analysis using SQL on large-scale IVR and interaction datasets
Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voic...