Key Responsibilities

• Genesys applications and systems support/administration in a multi-cultured environment.
• Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
• Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
• Work closely with the team and handle tickets and all incidents including Critical circumstances.
• Demonstrate analytical programming and problem-solving skills including software operation diagnostics.

Required Qualifications

• 2 or more years in a role supporting in Genesys Cloud CX platform.
• Strong English communication, problem solving and analytical skills
• Bachelor’s Degree in related field or equivalent work experience

Desired Qualifications

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