Role Summary

We are hiring a Senior Application Support Specialist to provide L2/L3 application support across the client's Information Systems Department enterprise applications portfolio. The role owns escalated incidents, problem management, and continuous service improvement on mission-critical platforms used across infrastructure, finance, and operations.

Key Responsibilities

- Provide L2/L3 support across enterprise applications (ERP, EDMS, CRM, custom .NET/Java apps).

- Triage and resolve complex application incidents within SLA, including database-level troubleshooting.

- Drive root cause analysis and problem records to closure.

- Develop and maintain runbooks, knowledge base articles, and operational documentation.

- Coordinate with vendors for L4 support and software defect resolution.

- Author and execute SQL queries to investigate data and configuration issues.

- Support majo...