Responsibilities

·
L1
and L2 Support – Ensuring timely troubleshooting and problem resolution within
SLA

·
Creating
and maintaining Requirement Document, Integration document, Impact Analysis,
RCA, and Solution Document

·
Creating
and maintaining user manual and admin manuals

·
Onboarding
of New Users (Supporting Application Training)

·
Working
with Cross-Functional Teams

·
Manage
stakeholders’ communication, support change management, manage business demand
deliveries

·
Document
and communicate assigned work and progress to immediate project team, and
management

·
Support
the organization’s project management policy, practice and methodology

·