About the Team
As one of DoorDash's core operations teams, Dasher Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
The Senior Associate role will report into our Dasher Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner.

This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
You’re excited about this opportunity because you will…
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