Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Organise, conduct and complete annual OSP site visits Review the Operations site visit assessments/checklists with the SDM Review the RCA of site visit issues / errors/incidents at service providers, review the adequacy of corrective and/or preventive actions where necessary Support the risk reviews for new outsourcing, process change and transfer-in activities Support on-boarding and transfer-in of new vendor/activities Support and facilitate internal and external audit reviews Co-ordinate and perform Risk and Control Self-Assessment (RCSA) Assists with quality assurance and...