You own the design, documentation, and continuous improvement of operational processes across the organization (policies, SOPs, workflows). In addition, you lead targeted operational audits and train departmental representatives to conduct basic process‑level audits. Audit is a tool you use to validate your process designs.
What You Will Do
Process & Policy Ownership
- Map all core operational value streams (procure-to-pay, order-to-cash, record-to-report, hire-to-retire as relevant).
- Write clear, actionable SOPs and policies – including roles, RACI, controls, and exception handling.
- Establish a version‑controlled process repository (SharePoint, Confluence, or similar).
- Lead quarterly process reviews with department heads to retire obsolete steps and introduce efficiencies.
- Ensure every process has an embedded audit trail (who did what, when, approval evidence).
Direct Operational Audits