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🥝 Senior Business Analyst at Datonomy Solutions

Datonomy Solutions | cape town, South-Africa | Posted May 29, 2026

Job Description

Overview

We are seeking a Senior Business Analyst to support the evolution of our omni‑channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in‑store environments. The successful candidate will play a key role in enabling end‑to‑end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer‑centric commerce solutions.

Key Responsibilities

  • Omni‑Channel Commerce Delivery
    • Analyse, design and optimise end‑to‑end customer journeys across:
      • E‑commerce (web)
      • Mobile applications
      • In‑store (POS and retail systems)
    • Support initiatives such as:
      • Click & Collect
      • Returns & exchanges across channels
      • Stock visibility and fulfilment optimisation
      • Loyalty and promotions integration
  • Business Analysis & Requirements