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🥝 Senior Business Experience Specialist
Ant International | kuala lumpur, Malaysia | Posted June 20, 2026
Job Description
- Own the foundational user experience for OTA industry solution products, focusing on end-to-end product solutions across the travel journey. Adopt a user-centric perspective to deeply understand user behaviors and experiences during pre-trip, during-trip, and post-trip stages. Design product solutions that deliver convenient and seamless services to users.
- Identify user needs throughout the product usage journey and drive the establishment of refined, industry-specific service assurance mechanisms. Design end-to-end intelligent and human-supported service solutions, and author comprehensive service process documentation to provide users with reliable and trustworthy travel service guarantees.
- Optimize and iterate service solutions and experience insight strategies based on the unique characteristics of the travel business.
- Enhance overall user experience while leveraging intelligent service solutions and service mechanisms to drive user return visi...