Job Description:

Location: Onsite at either Brooklyn OH 44144 OR Buffalo NY 14226

Duration: 6 months contract (with possible extension)



Preferred: Northeast Ohio (Cleveland) or Western NY (Buffalo).



Job Summary

Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform company by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.



Role Summary

This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active workstreams, lead discovery and facilitation session...