Job Summary
Senior Business Technology Analyst (ServiceNow)
The Senior Business Technology Analyst partners with business and IT stakeholders to deliver scalable ServiceNow solutions, with a focus on ITSM, Change Management, and CMDB. This role drives requirements, backlog execution, and platform adoption to improve service delivery and operational efficiency.
Key Responsibilities
Lead delivery of ServiceNow ITSM, Change, and CMDB solutionsTranslate business needs into user stories, workflows, and functional designsConfigure and support ServiceNow modules (Incident, Change, Service Catalog, CMDB, HRSD)Own and manage product backlog, including prioritization and refinementConduct process analysis (as-is/to-be) and drive optimization opportunitiesFacilitate stakeholder workshops and requirements sessionsLead UAT, testing, and release readiness act...