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The Senior Channel Development Professional is responsible for day-to-day management, optimization, and continuous enhancement of the organization's CRM platform and related business processes. This role serves as a key liaison between business stakeholders and technology teams, ensuring CRM capabilities effectively support lead management, customer engagement, reporting, workflow automation, and operational effectiveness. The ideal candidate combines strong product ownership skills, business process expertise, analytical thinking, and CRM knowledge to identify opportunities, prioritize enhancements, manage the product backlog, and deliver solutions that drive business value and improve user experience.
Responsibilities:
+ Serve as the primary product owner for CRM related initiatives, enhancements, and operational improvements.
+ Partner with business stakeholders to gather, document, and prioritize requirements aligned with organi...