The role provides strategic oversight of Accident & Health and Motor Claims operations, ensuring compliant, consistent, and high-quality end-to-end claims management. It involves managing complex and escalated cases, driving collaboration with stakeholders and vendors, and leveraging automation and data analytics to enhance efficiency and decision-making. The role supports system enhancements and process improvements, with a strong focus on team development and performance management to build a high-performing claims team. It also offers exposure to regional transformation initiatives.