Elevate client relationships as the Senior Client Success Manager in Toronto, Canada, for a globally recognized mobility technology firm. Focus on cultivating strategic partnerships with transit agencies across the USA.
In this high-impact role, you will act as a senior liaison between clients and internal teams, facilitating growth and managing client issues effectively. Your experience in client success or strategic roles within technology and public transportation sectors will help you navigate complex transit programs while ensuring clients receive exemplary service and support.
Key Responsibilities:
• Maintain strong relationships with senior transit agency stakeholders
• Contribute to account strategies for long-term development
• Ensure effective coordination among internal teams
• Address escalations and sensitive client issues promptly
• Serve as an internal advocate for client needs
Requirements:
• Proven track record in account management or client...