Overview
Performs a variety of independent administrative support functions in addition to a wide range of customer service-related duties. Schedules patient appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between providers & specialists outside of DH. Serves as preceptor and resource to new staff members.
Responsibilities
* Responds to patient calls providing general information and education.
* Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated. Per department and location need.
* Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
* Reviews schedules daily for accuracy in scheduling, needed an...