About the Role

• Accountable for developing, implementing, and maintaining sound credit policies and processes to ensure prompt, efficient collection of accounts receivable and minimization of bad debt losses.
• Provides ongoing leadership to the Collections team, managing a staff of collection associates.
• Responsible for identifying IT system issues and communicating to the IT department for resolution.
• Responsible for managing the portfolio metrics including Aging, DSO and write-offs.
• Receivable portfolio contains the portfolio’s largest account balances and requires significant customer and field interaction.
• Compile and communicate monthly collections update to division partners.
• Collaborate with non-GBS or other functional leaders.
• Interface with external service providers in support of credit & collections.

What You Will Do:

Talent Development (10%)

• Co...