Job Description

Senior Consultant, CX and Market Research – Canadian Client Experience Office (CXO) Responsibilities

Leverage multiple sources of client data, including response data from relationship, journey, and channel experience feedback programs along with client metadata and operational data, to create VOC insights that drive action to enhance the client experience and business outcomes. Foster relationships and consult with internal business partners to understand business strategies, drivers, and plans related to the client experience. Supplement the existing client experience metrics with additional data and identify new metrics and data sources that may be required to answer key questions. Translate data into compelling narratives that resonate with business partners and leaders throughout the organization. Support development of short‑ and long‑term plans to improve client experiences, leading action‑planning activities across business units and tracking p...