Work Setup

BGC Taguig

Requirements

• Minimum 8years BPO/BPM experience. Mandatory to have worked in customerservice operations in a managerial role. Prior Solution designexperience will be preferred.
• Must beknowledgeable on contact center operations along with RFP processand bid management.
• Must be willingto work onsite in BGC Taguig

Responsibilities

• ClientInteractions: Creates solutions, customized to client context INORDER TO conduct client interaction sessions
• Competitiveand market analysis: Gathers, synthesizes, analyses marketcompetitive intelligence for a specific domain / market and providesinputs on gap analysis in order to contribute to a marketintelligence and gap analysis report
• Continuousprocess improvement: Participate in continuous improvementprojects in order to deliver project goals
• Contractnegotiation: Creates and revie...