**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**POSITION OVERVIEW:**

The Senior Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.

The team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a fast-paced and diverse environment.

**MAJOR AREAS OF RESPONSIBILITY:**

+ Supporting the Service Delivery Management processes.
+ Managing work order administration, creating and follow-up work orders in the system (Maximo).
+ Dispatching service internally and to our 3rd Party service providers.
+ Scheduling 3rd party services and maintain requirements and service dates.
+ Monitoring service requests and work orders.
+ Dealing with warranty issues.<...