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🥝 Senior Customer Service Specialist

TDCX | Remote, Colombia | Posted May 31, 2026

Job Description

Job Overview

We are conducting a customer service campaign for a premium sportswear and yoga accessories brand. The focus will be on resolving issues related to customer orders. Interactions will take place through chat, phone calls, and emails. The role involves assisting customers with any problems they encounter with their orders and ensuring a smooth resolution process.

Qualifications

Advanced English skills and exceptional communication abilities.

Benefits

  • Competitive Compensation: Basic Salary 2,848,000 + 100,000 health allowance + 15% performance bonus + all legal benefits.
  • Top‑Notch Training: Based on seasonal needs, one week of training or two + one week of transitional nesting.
  • Schedule: Work 44 hours per week with a fixed schedule between 7:00 a.m. and 9:30 p.m., including two days off per week.
  • Permanent contract that includes all legal benefits.
  • Start Date: 23 March 2025.
  • Locat...

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