Senior customer success manager - SaaS (Norway)
Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking a senior customer success manager to join our dynamic team at Oslo Børs in Norway. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions.
Key responsibilities- Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities.- Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions.- Carry out upsell campaigsn across your assigned customer base- Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement.- Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements....