KPJ HEALTHCARE BERHAD in Malaysia is seeking a Senior Executive of XD to support the Deputy Manager in enhancing customer experience initiatives. The role requires a proactive individual with strong analytical and communication skills who can effectively assist in improving customer journeys and services across various touchpoints.

The ideal candidate holds a Bachelor’s degree, has a minimum of 3 years in the service provider industry, and possesses exceptional people skills. Knowledge of service recovery frameworks and customer experience metrics is advantageous.