This role is embedded within either the B2B or Customer Care domain and is part of Preply’s Data Chapter. You will work closely with directors, operations leaders, and cross‑functional partners across finance and product teams, while collaborating with data analysts, data scientists, and analytics engineers to strengthen analytical foundations and business impact.

What you’ll be doing:

• You will partner with senior stakeholders in Business and Operations teams to proactively identify where new analyses, metrics, or frameworks can unlock improvements in retention, revenue, and operational efficiency.
• Lead high‑complexity, end‑to‑end analytical initiatives, from ambiguous problem framing to business impact, uncovering root causes and hidden drivers behind key performance metrics such as revenue retention, LTV, churn, utilisation, operational metrics, and cost efficiency.
• Design and validate KPI frameworks to ensure consistency, reliability...