**Description and Requirements**
The Senior Design Strategist is responsible for defining and executing end‑to‑end journeys that measurably improve customer and stakeholder experiences across MetLife’s U.S. Business. Guided by our purpose—always with you, building a more confident future—and aligned to MetLife’s New Frontier strategy, this role partners closely with Marketing, Product and Technology to translate experience strategy into tangible customer and business outcomes.
This is an exciting opportunity to shape end‑to‑end customer journeys, define future state experiences, and drive change management to align cross‑functional teams around the right problems to solve and to solve them in the right ways. You will create and implement cohesive end‑to‑end journeys that drive desired behaviors and business impact across complex initiatives.
Key Responsibilities
* Use Human-Centered Design to uncover customer needs, insights, and jobs to be done for priority product/audienc...