Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?



+ Job description:

+ Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation

+ Perform remote and on-site troubleshooting through efficient troubleshooting methodology

+ Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change

+ Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions


Requirements



+ Interpersonal and customer facing skills

+ Proven experience as a Senior Desktop Support/ IT Technician

+ Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills

+...