Role Description
:
Established professional in Product and Technical Service. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance.
Responsibilities:
Manage a team of 15-20 Associate EngineersGather insights and analyze through AI driven toolsProvide technical solutions to controller, electrical & BMS related issuesManaging day to day operation to ensure project defined SLAs & KPIs are metAbility to track and diagnose SLA breach and implementing action planDelegate tasks and set project deadlinesPreparing reports on various metrics adhering to timeline with integrityDo regular performance evaluation of teamCreate a healthy and motivating work environment and atmosphereListen to team members’ feedback and resolve any issues or conflictsCoordinate with cross functional teams ...