[What the role is]

Support engineering capability development across CAAS and the digitalisation of selected operational workflows through IT Service Management (ITSM) platforms.

The role supports capability development, user readiness, and the transition from manual processes to standardised digital workflows, in line with operational and governance requirements.

[What you will be working on]

1. Training & Capability Development

• Coordinate and support the implementation of structured technical training programmes aligned with organisational needs

• Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required

• Align training plans with competency frameworks and certification requirements, where applicable.

2. ITSM Workflow Transformation

• S...