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🥝 Senior Executive, Complaint Investigation

HKT | Hong Kong, Hong Kong | Posted June 28, 2026

Senior Executive, Complaint Investigation

Job Description


Internal Job Description

Job duties:-

  • Investigate, manage, and resolve complaint cases receive from service centre and contact centre

  • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system

  • Prepare complaint report with finding and understanding of complaint root cause and evidence

  • Suggest solutions, remedial and preventive measures

  • Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases

    • Job requirements:-

  • University degree holder

  • 1 year or above experience in MPF and Pension experience

  • With at least 1 year of experience in MPF complaint investigation

  • Familiar with MPFA Regulatory and MPF administration processes

  • Excellent English writing skills and reporting

  • Self-initiative, independent wit...

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