Job Title:

Senior Executive - Global Customer Service

Reports To:

Team Leader - Customer Service

Role Overview:
Handelnine Global is seeking a highly motivated and skilled Senior Executive - Global Customer Service to join our customer service team in Mumbai. The ideal candidate will work closely with the Team Leader to resolve international customer queries and ensure a seamless experience for customers across multiple countries. This is a key position in helping us maintain and grow our global customer service operations.

Key Responsibilities:

Customer Query Resolution: Efficiently address and resolve international customer queries via multiple communication channels (email, live chat, phone) to ensure customer satisfaction.
Timely and Professional Responses: Ensure that all customer queries, regardless of their nature, are addressed promptly and professionally, maintaining high standards of communication.
Proactive Suppo...