• Provide support for hardware, software to end user.
• Support Microsoft 365 applications and services.

Infrastructure & Systems

• Maintain and monitor Wi-Fi, firewall, switches, and VPN connections
• Manage endpoint security, patching, and updates
• Oversee IP phone systems, ensuring availability and quality
• Maintain accurate IT inventory and documentation of systems, processes
• Support and troubleshoot Wi-Fi, LAN/WAN connectivity, and firewall configurations
• Ensure cybersecurity best practices are followed across all endpoints.

Process Improvement

• Identify opportunities to automate manual tasks and document standard operating procedures (SOPs) for the IT department.

IT Operations & Projects

• Assist in the planning and implementation of new IT projects and technology upgrades.
• Document IT procedures, configurations, and troubleshooting guid...