Senior Executive / Assistant Manager, Service Transformation (Product Analyst)

As part of NUHS Group Service Transformation Office, the Senior Executive/Assistant Manager’s key role is to drive NUHS vision towards its Digital First strategy. This would encompass shaping the way care is being delivered, and how people interface with healthcare in the form of service transactions. Reporting to the Manager, Group Service Transformation, this role will require proactive user and stakeholder engagements to map out ground workflows and system processes, assess feasibility of various digital solutions, participate in user requirement gathering, address feedback, and lead the change management efforts.

Job responsibilities

1. Understand ground workflows, current pain-points, and be wary of the current system architectures and processes as well as upcoming national systems
2. Translate vision of an ideal patient experience and user feedback into...