SENIOR EXECUTIVE/EXECUTIVE - ENTERPRISE APPLICATION SUPPORT, INFORMATION TECHNOLOGY

Job Description

Overview

Provide Enterprise Application support and manage user expectation in manufacturing & Sales environment.

Duties and Responsibilities

• Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end user.
• To manage issues or change request.
• Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.
• To provide system training for user.
• To participate in system evaluation and testing (SIT/ UAT).
• Work closely with system user and deliver the project on schedule.
• To prepare periodic operation report to management.
• Develop and demonstrate a high level of ethics, care for user that can meet or exceed expectations.
• To lead a team of juni...