We’re looking for a Senior Experience Designer to help shape the future of our cross channel customer experience and brand portfolio, owning complex problems and defining experience strategies that deliver measurable impact. They lead discovery, design, and delivery of end-to-end experiences, acting as trusted experts and advocates for evidence‑based, ethical design across teams.

Main Accountabilities & Responsibilities

• Define and drive the experience vision for key products and services, aligning customer needs with business strategy.
• Lead end‑to‑end experience design for complex product and service areas, taking ownership from discovery through delivery and in‑market performance.
• Partner with Product and Tech leads to embed experience principles into strategy, design, and development.
• Map service ecosystems and align omnichannel touchpoints to customer and operational goals.
• Use research, behavioural data, an...