Senior Finance Manager – Customer Care

Role Summary

The Senior Finance Manager – Customer Care provides hands-on financial support to the Finance Director, Customer, with a strong focus on monthly performance reporting, insights, and governance. The role is responsible for delivering clear financial analysis to support decision-making across Service& Repair Operations, including assessment of business cases related to warranty, service models, and operational governance. Working closely with cross-functional teams, the role ensures robust financial control, transparency, and performance tracking aligned with Customer strategy.

Key Responsibilities

Financial Strategy & Performance Management