Remuneration: ±R25k Monthly, based on experience.
Role Overview: We are seeking a seasoned Front Line Senior Technical Support Agent to serve as the primary technical interface for our clients. This role demands a unique blend of high-level technical proficiency and exceptional client-relationship management. You will be responsible for the first and second-line diagnosis and resolution of incidents across a diverse ICT portfolio.
Key Performance Areas:
Client Interface: Manage first-line technical responses via helpdesk and multiple communication channels, ensuring 100% ticket accuracy.
Technical Troubleshooting: Provide end-to-end support for Internet/Connectivity, Network Infrastructure (Firewalls, Switches), M365, and VoIP systems.
Incident Coordination: Execute initial diagnostics and lead the escalation process, coordinating with i...