Managing Team

Lead and supervise team to achieve performance targets, manage escalations, and improve customer experience.

Engaging with Customers

Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up. Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer.

Cross-Functional Collaboration

Cross-Functional Collaborat...