Job Summary

To service Trade Operations clients (internal & external) on day‑day queries and referrals pertaining to Trade services and Finance transactions during processing.

Key Responsibilities

• Primary point of contact for Client Service Managers to act on, research, investigate and resolve enquiries, complaints, discrepancies, transactional errors and other requests.
• Act as direct contact point for clients in case of written enquiries, rates quotation, reporting/ information requirements and other ad‑hoc administrative requests.
• Provide the highest standard of service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients.
• Responsible for client satisfaction with service arrangements and delivery to SLAs.
• Work with internal stakeholders for service requirements, enquiries, and instructions.
• Assist the team in handling complex enquiries ...