Duties

• Offer a personalised booking service for all bookings whether directly or in back‑up role.
• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs / quotes for bookings.
• Making reservations using TourPlan / TMIS.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.

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