At NielsenIQ, we put our retailers right at the center of everything. Our mission is to make sure every retailer gets a great experience—that is the same no matter where they are—by improving teamwork, engaging our customers, and mastering data insights. We aim to make working with us easy, enjoyable, and effective, using the latest technology to help our clients, retailers, and our own team succeed.

Responsibilities

• Guide the planning process with clients, ensuring needs are understood and establishing clear plans and goals.
• Lead regular check‑ins focusing on service effectiveness and continuous improvement.
• Monitor client satisfaction, proactively identifying issues and coordinating rapid resolution.
• Manage client satisfaction scores, addressing concerns promptly.
• Gather and relay client feedback to leadership for product improvement.
• Advise teams on best practices based on data and client insights.
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