About the Team: Corporate IT drives innovation at the core of our business. We define technology strategies, engineer smart solutions, and scale systems for the future. Join us to shape the impact of IT by designing agile processes, anticipating evolving needs, and guiding future tech talents. As a Senior Helpdesk Engineer, you'll be at the forefront of transformation through developing process enhancements, spearheading key initiatives and shaping the future of service delivery — ensuring seamless and impactful technology experiences. Job Description: Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficie...