Elevate IT governance and enablement as a Senior Service Operations Manager at McKesson. Support US Oncology Network operations, driving efficiency and service quality across IT domains.
McKesson seeks a seasoned Senior Service Operations Manager to oversee IT operations and service management for the US Oncology Network. This role requires 7+ years of experience in IT operations, where problem-solving, strategic thinking, and a strong understanding of ITSM governance are essential. You will coordinate major incident responses, manage change requests, and enhance operational strategies with key stakeholders.
Key Responsibilities:
• Manage incident response and change management processes
• Serve as the escalation point for complex operational issues
• Administer ServiceNow operational standards and enablement
• Conduct Root Cause Analyses for service improvements
• Maintain the IT Operational Readiness Calendar
Requirements:
• 7+ years in IT service managemen...