A reputable consultancy is seeking an experienced L2 Support Engineer to handle advanced technical issues and provide high-quality support across client environments. Responsibilities include resolving escalated support tickets, managing user accounts, and mentoring L1 engineers. The ideal candidate should have certifications like CompTIA A+, MS-102, and AZ-104, along with relevant experience in an IT support role, ideally within an MSP environment. Strong troubleshooting skills and cloud platform knowledge are essential for success in this position.
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