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🥝 Senior IT/OT Support Engineer

Puma Energy | Johannesburg, South Africa | Posted June 25, 2026

Senior IT/OT Support Engineer

Job Description

As an In-country IT Support Specialist, you will play a crucial role in ensuring the efficient operation of our organization's IT systems within your designated locations. You will provide technical support to employees, resolve IT-related issues, be the escalation point for OT queries, and collaborate with the global IT team to maintain a stable and secure IT environment. Act as in-country single point of accountability for all IT projects to be deployed into your Locations.

Key Responsibilities:

User Support:

  • Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
  • Respond promptly to IT support requests via email, phone, or in-person, ensuring timely issue resolution.
  • Assist employees with computer setup, software installation, and troubleshooting.

    • Hardware and Software Maintenance:

  • Conduct regular maintenance, upgrades, and repairs of computer hardware and ...

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