Role Purpose

To lead the technical development and continuous improvement of Omilia’s proprietary LLM and NLU service portfolio, powering the reasoning and language understanding layer of the enterprise-grade Self-Learning Agentic CX Platform. This role ensures technical correctness, system quality, and delivery monitoring for mission-critical AI services that enable autonomous agents to reason, plan, execute tasks, and self-improve in real customer conversations.

Accountabilities

• Technical Ownership: Hold final technical authority over all LLM/NLU services, including entity/intent classification, specialized LLMs, and agentic orchestration.
• System Quality: Ensure production stability, performance, and compliance (including PCI/PII) across the LLM/NLU domain.
• Delivery Monitoring: Commit to delivery dates, drive features from design through deployment, and proactively flag risks.
• Autonomy: Resolve technical ambi...