Support the Director in the development and recommendation of strategic, tactical and operational plans to maximize the efficiency, effectiveness, and performance of the business unit. Contribute to the development of operational plans that support competitive pricing, service quality, and growth of the customer base. Provide effective leadership, direction, coaching and supervision to staff to ensure high levels of engagement and performance. The function is comprised of multiple collaborative units. This role is responsible for the leadership and oversight of one or more units, which may include accountability for system operations, data quality and availability, compliance with regulatory or operational standards, asset or equipment management, and the development of standards, specifications, and operational plans to support organizational objectives.